McConnel Ltd is seeking an experienced Service Engineer

Ludlow, Shropshire

Competitive Benefits & Salary Package

The Role:  

Provision of after sales technical support for customers and end users via phone and on-site assistance.  Administers warranty and support parts. 

Responsibilities:

  •  Conducts service visits to carry out on farm service support.
  • Provide advice and guidance via phone on normal service related calls, warranty decisions, and technical problems.
  • Provide part numbers of all parts used on service jobs for accurate pricing.
  • Where required, assist in field testing on new products and existing products for Engineering and design changes.
  • Operator instruction and product training at sales meetings.
  • Attend Agricultural shows and assist in set up and tear down of shows where required.
  • Assist in product training at sales meetings
  • Contribute to writing new product manuals and update existing manuals
  • Assist service and parts department with parts shortages, identifying part numbers and other items related to sales orders
  • Repair and return reconditioned service exchange items
  • Any other duties as required by Company and within capabilities.

Key Requirements:

  • Mechanical or Engineering Qualifications.
  • Experience in similar role essential.  
  • Good oral communications and listening skills required
  • Trouble shooting and diagnostic ability essential.  
  • Good human relations skills necessary
  • Mechanical ability and skill in making appropriate repairs necessary
  • Working knowledge of mechanical farm equipment essential
  • Working knowledge of Hydraulic and electrical circuits also essential
  • Basic computer skills required.  
  • Organizational ability preferred
  • Willingness to be flexible and adaptable as long distance travel is required.