McConnel Ltd is seeking an experienced Service Engineer

Salford Priors, Evesham.

Competitive Benefits & Salary Package.

The Role:  

Based at our Salford Priors manufacturing facility, near Evesham, you will be responsible for providing aftersales technical support for dealers, distributors and customers (UK and overseas) for Self-Propelled vehicles, administering warranty and supporting the parts department.

Responsibilities:

  • Conducts service visits to carry out on farm service support.
  • Responsible for all UK dealers and overseas technical/service training specifically for Self-Propelled Vehicles.   
  • Provide advice and guidance via phone on normal service related calls, warranty decisions, and technical problems. 
  • Where required, assist in field testing on new products and existing products for Engineering and design changes
  • Operator instruction and product training at sales meetings. 
  • Provide part numbers of all parts used on service jobs for accurate pricing. 
  • Attend Agricultural shows and assist in set up and tear down of shows where required.
  • Contribute to writing new product manuals and update existing manuals
  • Assist service and parts department with parts shortages, identifying part numbers and other items related to sales orders
  • Repair and return reconditioned service exchange items.  
  • Any other duties as required by Company and within capabilities across product range.

Key Requirements:

  • Mechanical or Engineering Qualifications.
  • Experience in similar role essential.  
  • Good oral communications and listening skills required
  • Trouble shooting and diagnostic ability essential.  
  • Good human relations skills necessary
  • Mechanical ability and skill in making appropriate repairs necessary
  • Working knowledge of mechanical farm equipment essential
  • Working knowledge of Hydraulic and electrical circuits also essential
  • Basic computer skills required.   
  • Organizational ability preferred
  • Willingness to be flexible and adaptable as long distance travel is required.